Sunday, June 27, 2010

Does my headset come with a connector?

Most people looking for home use headsets can usually find headsets that connect to the phone if their phone has a 2.5mm connection or the "little round jack".

These headsets are cheaper, but produce less quality sound and are adequate for home use. I fyou don't have a headset jack, you may need to buy an amplifier/headset system.

Users buying for commercial phones can buy a variety of headsets but must determine what type of connection is required. Because there are many different types of phones, headset manufacturers cannot make one headset that fits all.

To determine which headset is right for you, you must either call for assistance of check the compatibility guide if available on the retailers web site.

GN Netcom supplies what is called a smart cord that connects with any phone and can be bought with some confidence it will work, however they do recommend the amplifier be deployed for optimum performance. Plantronics requires you to identify the specific make and model of phone in order to discover the exact end connector sometimes resulting in a low cost solution.

Whatever you buy, take a few minutes to check the compatibility guide or call for help first, it will save you time, money and frustration in end. Visit www.telecomsuperstore.com for help

Friday, June 18, 2010

Make sure the retailer and manufacturer provide good support before you buy.

Buying a headset is not as easy as it may seem. Ensuring it will work correctly with your phone system to your specific needs is they key to success. Headsets can make your life easier and more productive and should last years.

Our advice is to do it right the first time, to save you countless headaches down the road.

Things to consider before you buy a headset:

1. Make sure the retailer knows headsets. Buying a headset from a company that doesn't know what they are doing, already puts you in a deep hole. Right off the bat you don't even know if you're going to get the right solution. You might save a little money but is it worth it?

2. Does the retailer supply parts? I've talked to many people who have bought headsets but get absolutely no support in trouble shooting or in spare parts or accessories. Good stores supply all supporting products and know which ones to recommend. This will save you countless time and frustration in figuring things out later on down the road.

3. Buy online. You may wonder about this one, but buying online is often cheaper then a retail store, selection is greater and you get permanent records/invoices should problems happen later, even years later. Your file can be easily looked up to help trouble shoot, find support or get warranty replacements fast.

4. Buy from a reputable manufacturer. Generic brands exist for less money, but don't often work as well and for reasons 2 and 3 above, is not always a good idea. Good manufacturers supply replacement parts and have good service/warranty procedures in place. Less known manufacturers or generic ones from say overseas offer no support after the sale is made and is not worth the hassle.

We've been in the headset business for awhile now and provide an honest service with the customer in mind. Buyers need to know who to trust and often remain suspicious (as they should be), but take our word, we'll do out best to help and provide all the support and expertise you need.

For more information visit www.telecomsuperstore.com